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Ariba customer support4/14/2023 ![]() ![]() If you are not sure who to contact at your customer's organization, you can find the appropriate contact information in your account.To find out who your administrator is and how to contact that person, click your initials in the upper-right corner of your account and select Contact Administrator. If you are not an administrator, contact your account administrator for assistance with requesting additional permissions, resetting your password, and configuring other user settings.If you are an administrator, you control the settings for yourself and all other users on your company's account.For clarification on specific questions in the event, it is best to contact the event owner directly.Ĭontact your account administrator if you have questions about the following areas:.Your customers use Ariba Sourcing to build an event based on the information they want from you.If the information on your purchase order is incorrect, your customer needs to issue a replacement order.If you can't find a purchase order, your customer can confirm that it was sent to the correct account.Missing purchase orders or purchase order details SAP Ariba offers spend management, supplier management, sourcing, procurement, and financial supply chain. Your customer can then tell you how to correct your invoice.ģ. Focused on streamlining source-to-pay operational processes, SAP Ariba provides e-procurement and supply chain management solutions that enable growing, medium-sized, and large companies to achieve end-to-end digital transformation.Your customer rejects an invoice when it doesn't meet their requirements.Your payment does not go through Ariba, unless your customer uses AribaPay.Your customer updates the invoice status and can let you know when to expect payment. After you submit an invoice, your customer receives the invoice and begins to process it. Support Contact Details Ariba Technical Support (e.g.The following information can help you determine when to contact SAP Ariba and when to contact your customer.Ĭontact your customer if you have questions about the following areas: ![]() SAP Ariba Customer Support can help you understand how to use your account, but your customers are best qualified to explain what they need according to their own internal business processes. ![]()
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